SERVICE AGREEMENT
Terms of Service
Last updated: September 2026
These Terms of Service govern your use of the MightySky website and the cross border e-commerce bridge services offered through it. The services are developed and operated by the developer MightySky on behalf of Chengdu Meixin Tianshuai E-commerce Co., Ltd., a company registered at 1F Annex 1442 No. 2 Niusha Hengjie, Jinjiang District, Chengdu - 610000, China (CN). Please read these terms carefully before you use the site or engage our help, because using the site or requesting a service means you agree to be bound by them.
1. Acceptance of These Terms
You accept these Terms when you first access the website, when you send an enquiry through the contact form, or when you sign an agreement to take a service. If you use the site on behalf of a company, you confirm that you have the authority to bind that company to these Terms and the company accepts them with you. If you do not agree with any part of these Terms, please do not use the site or request a service. We may ask you to accept a fuller client agreement before particular services begin, and where that agreement exists, it adds to these Terms rather than replacing them unfairly.
2. Who We Are
The company that offers these services is Chengdu Meixin Tianshuai E-commerce Co., Ltd., with its registered address at 1F Annex 1442 No. 2 Niusha Hengjie, Jinjiang District, Chengdu - 610000, China (CN). The developer MightySky builds and runs the technical systems, the website and the bridge desk that carry the services. When you communicate with a staff member, send mail or telephone the desk, you are dealing with this company and the MightySky team acting for it. Our business email is bridge@mightysky.buzz and our phone number is +13468460840. Any reference in these Terms to MightySky means the company acting through the MightySky desk.
3. Acceptable Use of the Site
You agree to use the website only for lawful purposes and only in a way that reflects how a reasonable visitor would behave. You must not try to break the security of the site, overload its servers, harvest the details of other visitors, or use automated tools to copy large parts of the content. You must not post material that is unlawful or misleading, and you must not attempt to impersonate another person. We reserve the right to restrict access to any part of the site without notice if we see activity that threatens the service or the safety of other users. A plain and honest use of the site needs no special permission from us.
4. Scope of the Services
MightySky provides a set of operations designed to help brands sell across borders. These services include marketplace storefront operations, product listing localization, order fulfillment bridges, returns and refund handling, ad campaign management and buyer message triage. The exact mix of services, the markets covered and the result targets are set out in a written proposal or client agreement for each engagement. We deliver the work described in that agreement to a professional standard, but we cannot promise sales figures, market positions or delivery times that depend on factors outside our control, such as a carrier delay or a change in a marketplace policy.
5. Estimates and Proposals
Before most engagements begin, we prepare a written estimate or proposal that describes the work, the time frame and the price. That proposal is an invitation to discuss, not a binding offer, unless it says otherwise in writing. When you accept a proposal or sign an order form, a contract is formed on the terms that proposal and these Terms describe. Any changes requested after acceptance will be handled separately and may affect the price and schedule. Figures produced during a first call are rough indications, and the final proposal confirms the numbers that will govern the engagement.
6. Fees and Payment
Fees are stated in the proposal or client agreement and are payable in the currency shown. Unless the agreement says otherwise, work may begin after an agreed deposit or after the first payment is received, and the balance falls due as the milestones in the agreement are met. We may charge any fee shown to be payable, together with reasonable collection costs, if payment is not made when due. Where a marketplace or carrier charges a cost on our behalf, such as a listing fee or a shipping label, that cost is passed on at the amount actually charged. Payment terms are always described openly so there are no surprises in the invoice.
7. Your Marketplace Accounts
Several of the services require access to your marketplace or store accounts. You grant us the level of access needed to perform the agreed work, and you confirm that you have the right to provide that access. We will use the accounts only for the purposes of the engagement and in line with any instructions you give. You remain responsible for the underlying account, its compliance with the platform rules and its security as the legal owner. We will not change account ownership, close the account or grant access to others without your written approval, and we will remove access when an engagement ends unless you ask us to keep it.
8. Your Content and Catalog
You keep full ownership of the content you share with us, including product images, descriptions, brand assets and data records. By providing the content, you give us a limited licence to copy, translate, format and publish it for the purpose of the services you ordered. You confirm that your content does not break the rights of anyone else and that it does not contain anything unlawful. We will keep your content only as long as the engagement needs it and will delete or return it when the work ends, subject to the data rules in the Privacy Policy. We do not take ownership of your brand when we help you run it well.
9. Localization and Writing
Where we localize or rewrite product listings, we aim for copy that reads naturally to the target market and represents the product honestly. Localization decisions about tone, measurements and cultural wording are matters of professional judgement and are described to you for approval before sensitive text is published. You are responsible for ensuring that the underlying product facts are accurate, and you review the final copy for factual claims, availability and price before it goes live. Because marketplaces change their rules, we cannot guarantee that a localized listing will stay compliant forever, and we will flag material changes we observe.
10. Fulfillment and Shipping
We act as the manager of your fulfillment lanes rather than as the carrier itself, unless a separate agreement with a carrier adds another role. We help select routes, prepare shipping details and track parcels, but the actual movement of goods is performed by third party logistics providers. Delivery times stated by a carrier are estimates and can be affected by customs, weather and events beyond our control. We will use reasonable efforts to route around a known problem and to keep you informed, but we do not guarantee any particular delivery date. Title to the goods and the risk of their carriage sit as set out in your arrangement with the carrier or marketplace.
11. Returns and Refunds
Returns handling follows the return policy that you set for your store and that we agree to operate. We will process a return request in line with that policy, review the reason and condition, and issue the refund or replacement that the policy provides. Where a marketplace returns policy applies because of its rules, that policy governs the decision. We are not the seller of the goods and accept no liability for the condition of products beyond the acts we are engaged to perform. All refunds are returned through the channel tied to the original payment, which may add days between our approval and the buyer receiving the money.
12. Advertising Commitments
Advertising management involves care and skill but never a guarantee of results, because the outcome depends on marketplace auction systems and buyer behaviour that no manager can fully control. We will apply the budget you set, follow the plan we agree, and report on the figures plainly. If you ask us to run ads that breach a platform policy, we may decline and ask you to align the request with the rules. Campaign spend is authorised by you, and the funds needed for the ad platform must be made available through the account you control. We keep a paper trail of decisions so the reason behind each bid is clear.
13. Intellectual Property
All material we create for a client engagement, such as listing copy, campaign assets, reports and process documents, is created under an agreement that assigns or licences the work in the way that agreement states. Until agreed otherwise, original written copy is licensed to you for the purpose of the services. The website design, the MightySky brand and the documents we publish remain our own intellectual property and may not be copied wholesale without permission. You keep your own marks and content as described earlier. A fair understanding of who owns what is part of a healthy working relationship between a brand and its desk.
14. Privacy and Data
The way we collect and protect personal data is described in the Privacy Policy, which forms part of these Terms. Before you share any personal data about another person, you confirm that you have the right to share it and that you have told the person how it will be used to the extent the law requires. We process the personal data we hold carefully and in line with the Privacy Policy. Where you pass us data about your own customers to support order fulfillment or returns, you act as the controller of that data and we act as your processor under the duties set out in our agreement and in the Privacy Policy.
15. Confidential Information
During an engagement you may share commercial plans, account figures and other material that is not public. We will treat that information as confidential and will not disclose it beyond the people and partners who need it to deliver the services. This duty continues after the engagement ends. In return, we expect you to treat the methods, pricing and working practices we share with you as confidential as well. The duty does not apply to information that is already public through no fault of the receiving side, or that a law or a regulator requires us to disclose. Confidentiality is the foundation of a desk that can be trusted with a full account.
16. Warranty Disclaimer
We provide the website and the services on an as available and as is basis to the extent the law allows. We do not warrant that the site will be free of interruptions or errors, or that a marketplace will keep our improvements in place when its own systems change. Outcomes such as sales volume, ranking or ad return are subject to market forces beyond our control, and we make no guarantee about them. To the fullest degree the law permits, we disclaim any warranty that is not expressly stated in these Terms or in a signed client agreement. Nothing in this clause removes a duty that the law does not allow a business to exclude.
17. Limitation of Liability
Neither side will be liable to the other for indirect, incidental or consequential losses, such as lost profit, lost sales or damage to reputation that arise from an engagement, unless the loss is caused by the other side deliberate misconduct. Our total liability for any claim that arises under a service engagement will not exceed the fees paid to us for that specific engagement during the twelve months before the claim. Where we manage a channel on a client instructions, we are not liable for an act of a carrier or marketplace that performed the physical or platform step. This limit does not apply where the law forbids a business to cap liability, and it leaves any statutory rights you hold untouched.
18. Suspension and Termination
Either side may end a service engagement by giving the notice that the client agreement specifies. We may pause or suspend work immediately if a payment is seriously overdue, if a marketplace revokes access needed for the work, or if you ask us to act in a way that would break the law or a platform rule. When an engagement ends, we will invoice for the work completed and for any third party cost already committed, and we will return or delete your content as the data rules require. Ending the relationship does not end the duties that are supposed to survive it, such as confidentiality and the limits in these Terms.
19. Changes to These Terms
We may revise these Terms from time to time to keep pace with the law, the technology we use, or the services we offer. When we make a change, we will update the date at the top of this page and take reasonable steps to make the update known to visitors and active clients. The terms that apply to an existing service engagement are usually the ones in force when that agreement was signed, regardless of later edits to the website terms. If a court or a regulator rules that part of these Terms is invalid, the remainder stays in force and the invalid part is treated as removed to the smallest degree possible.
20. Governing Law and Disputes
These Terms are governed by the law of the People Republic of China, without regard to conflict of law rules that would point elsewhere. We will first try to settle any disagreement amicably through the bridge desk, giving each side a proper chance to explain its view. If the matter cannot be resolved by agreement, the dispute will be submitted to the competent court at the registered office location of Chengdu Meixin Tianshuai E-commerce Co., Ltd. Nothing in this clause stops either side from seeking urgent legal protection in any court that holds the necessary authority over the matter in dispute.